Shipping Policy

At Chic on Cheek, we are committed to delivering your beauty products with care and efficiency. Please review our shipping policy below for details on how we handle your orders internationally.

 1. Shipping Destinations

We currently ship to most countries worldwide from our warehouse in China. Please note that some restrictions may apply depending on your location. During checkout, you can verify whether we deliver to your country.

 2. Shipping Carrier and Method

All international orders are shipped via DHL and EMS Express. This ensures reliable, fast, and trackable delivery to your doorstep.

 3. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order is shipped.

 4. Shipping Time

Once dispatched, delivery usually takes:

- 10-15 business days for most destinations.

Please note that shipping times may vary depending on your location, customs clearance, and other factors beyond our control.

 5. Shipping Costs

Shipping costs are calculated based on your delivery address and order weight. The exact shipping fee will be displayed at checkout before you complete your purchase.

 6. Order Tracking

As soon as your order is shipped, you will receive a confirmation email containing your DHL tracking number. You can use this number to monitor your package’s progress on the DHL website.

 7. Customs, Duties, and Taxes

- All orders shipped internationally may be subject to import duties, taxes, or customs fees imposed by your country.

- These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

- For more information, please contact your local customs office.

 8. Lost or Damaged Packages

While we strive to ensure your order arrives safely, in the rare event that your package is lost or damaged during transit, please contact us at [insert customer service email] within 14 days of the estimated delivery date. We will work with DHL to resolve the issue as quickly as possible.

 9. Returns & Exchanges

Please refer to our Return & Exchange Policy for details on eligibility, processes, and timelines. Note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

 10. Contact Us

If you have any questions about shipping, tracking, or delivery, feel free to reach out to our customer service team at ask@chiconcheek.com.

Thank you for shopping with Chic on Cheek!